If you have not received an order confirmation email please contact support@mywonderhaus.com with your order number, billing last name, and email address or zip code.
Unfortunately, the unexpected sometimes happens. If you ever receive an item that is damaged or if you received the wrong item, please notify us immediately. We will work diligently with you to fix the situation by either arranging a return, a replacement, a refund or credit.
Please keep in mind that damaged items must be reported within 7 calendar days of delivery. All damages should be reported to support@mywonderhaus.com along with the order number, and pictures of the damages.
We use a variety of industry-leading courier services such USPS, UPS, and DHL shipping rates and also via Amazon fulfillment services. When you reach the checkout page and enter a shipping address, the different available shipping methods are displayed that are applicable to your order.
All of our bar items are made of premium 304 stainless steel that is completely rust proof when properly taken care of. Easily hand wash each piece or throw your whole set into the dishwasher as our bartending kit is 100% dishwasher safe
All WonderHaus products come with a 1 year warranty right out of the box, with an optional free 3-years extended warranty. In order to register for your 3-years extended warranty, go to Mywonderhaus.com/pages/barbox.
By default all orders are free expedited 3-5 business days shipping. If you need to expedite your order, choose "2-day" or "1-day Overnight" at checkout.All orders ship within 1-2 business days from the date of your order confirmation.
All orders received before 11am PST will be processed on the same day; any orders placed after 11:00am PST will be processed on the following business day. Orders placed Friday after 11:00am PST will ship the following Monday.
No worries, just reply to the confirmation email you received and we'll get in touch with you right away to help out. Or if you lost that email you can reach us at support@wonderhaus.com
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